Refund & Cancellation

Last updated: 6 Jul 2026

How cancellations and refunds work on House of Planets. This forms part of our Terms of Service.

What you can buy

One-time

Individual identity-layer elements, unlocked permanently. Digital goods, delivered instantly to your account.

Dialogue subscription

The Living Dialogue and the planet chambers, billed at ₹501/month until you cancel.

Cancelling a subscription

You can cancel at any time from within the app. Cancellation stops all future renewals. Your access continues until the end of the period you have already paid for — you are not charged again after you cancel.

We do not provide pro-rated refunds for the unused portion of a billing period after cancellation.

Refunds on one-time purchases

Because identity-layer elements are digital goods delivered instantly and unlocked permanently, they are non-refundable.

If a purchase failed, was charged in error, or was duplicated, contact us and we will investigate and refund where appropriate.

Refunds on subscriptions

If you were charged after cancelling, charged twice, or charged due to a technical error, contact us and we will refund the incorrect charge.

How to request a refund

Email admin@houseofplanets.in from the email address on your account, with the date and amount of the charge. We aim to acknowledge requests within 48 hours and resolve them within 30 days.

How refunds are paid

Approved refunds return to your original payment method through our processor (Stripe or Razorpay). The time for the amount to appear depends on your bank or card provider — typically 5–10 business days after we process it.

Tax invoices (India)

For Indian purchases we issue GST-compliant invoices. A refund is reflected against the original invoice. Invoices are retained as required by Indian tax law.